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Marriott’s 5400 US Hotels Will Require Guests To Wear Face Masks

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All 5400 Marriott properties across the United States will soon require guests to wear face masks in all common areas.

This morning, President and CEO of Marriott International, Arne Sorenson announced that the new mandate that guests wear face-coverings onsite will take effect on July 27, 2020.


Regardless of jurisdiction or location in the U.S., the rules will apply to all guests, in all common areas. 

Marriott employees have already been required to wear face masks while at work.

Marriott has also adopted many other preventive measures that have been implemented over the past couple months.

JW marriott hotel

“Health experts have made it clear that wearing face coverings in public spaces is one of the easiest steps that we can all take to protect one another and reduce the spread of COVID-19,” Sorenson said in today’s video message.

“As part of our ‘Commitment to Clean’, we made it a brand standard that associates wear masks and set an example. Given the recent spikes across the U.S., and with guidance from health officials, we are now extending the requirement to wear masks in all indoor, public spaces in the hotels to our guests, no matter the jurisdiction.”

Marriott’s face mask announcement aligns with the American Hotel & Lodging Association’s (AHLA) new Guest Checklist, released only a few days ago as an extension of its ongoing ‘Safe Stay’ initiative.

The aim is to unite the hotel industry and all major brands across the U.S. and Canada under a shared set of guidelines for tackling Covid-19 transmission in the hospitality space.

“The hospitality industry, from the start, has prioritized the health and safety of our guests and associates using best practices like social distancing, enhanced rigorous cleaning protocols, mobile room keys and contactless check-in,” Sorenson said. “We are committed to ensuring that every guest experiences a clean and safe hotel, no matter where they stay.”

CEO of Marriott Arne Sorenso
CEO of Marriott Arne Sorenso

“So, to our valued customers: please, pack your mask. We’re doing our part with pre-arrival reminders, signage and training, which will be rolled out over the course of the next several days,” he added. “I know so many of us are eager to get back on the road again. Let’s take these simple preventive measures, and make it safer and easier to travel by protecting each other.”

“Please help us do what we can to beat COVID-19,” he urged. “These are all easy steps we can take to support one another and the communities we love, whether we live there, work there or are visiting,” the Marriott CEO concluded.

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