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Updated April 6th 2020

As coronavirus travel advisories continue to change by the hour, Canadians want to know what their options are for changing and modifying travel.

Thankfully, most Canadian airlines have responded to the covid-19 crisis by allowing customers to make changes or cancel travel plans without paying change-fees. The new allowances vary by airline, but most of them work by issuing travel credits to be used for future travel. 

Here is the latest information on each Canadian airline’s change-fee and cancellation policy (updated daily)

Air Canada

Air Canada Removes Middle Seat Sales And Will Check Temperatures Before Boarding

No Change Fee / Change Fee Waived:

  • If you bought a ticket before April 15th 2020
  • You can change your destination, date or time of flight with NO fee for travel up to April 30th 2021
  • You can make the change up to 2 hours to departure
  • Only a one-time change can be made without a fee
  • See all of Air Canada's latest updates
  • Changes can be made online or calling 1-888-247-2262

No Cancellation / Cancellation Fee Waived:

SAME rules apply to CANCELLING your Air Canada flight, as making a change. 

If you bought your ticket prior to April 15th 2020 and you want to cancel, you will receive a credit good for travel until April 30th 2021. 
No cancellation fee will be applied. 

If AIR CANADA cancels the flight:

If Air Canada cancels the flight on you, they are giving out a travel credit for the full amount, valid for 24 months. 

Aeroplan

Same as Air Canada (see above)

Air Canada Vacations

Same as Air Canada (see above)

WestJet

No Change Fee / Change Fee Waived:

  • If you bought a ticket before April 15th 2020, for travel in March, April or May 2020
  • You can change your destination, date or time of flight with NO fee 
  • You can make the change up to 2 hours to departure
  • Only a one-time change can be made without a fee
  • See all of WestJet's latest updates
  • Changes can be made online or calling 1-888-937-8538

No Cancellation / Cancellation Fee Waived:

If YOU cancel your WestJet flight, or if your WestJet flight is cancelled by WestJet:

If you bought your ticket prior to April 15th 2020 and you want to cancel, you will receive a credit good for travel inside your ‘Travel Bank'. This credit will be valid for 24 months. 
No cancellation fee will be applied to your credit. 

Air Transat

No Change or Cancellation Fee / Change or Cancellation Fee Waived:

  • Air Transat has suspended all their flights between April 1 and April 30th, 2020.
  • If they cancelled your flight, they are giving you a travel credit to be used within 24 months
  • See the most recent info for Air Transat‘s peace of mind policy

Swoop Airlines

On March 22nd, Swoop suspended their international flights. The suspension will be in place until May 30th 2020.

On March 13th, Swoop launched their response to Coronavirus with ‘ModiFly', which gives travellers some flexibility on new bookings.  

No Change Fee / Change Fee Waived:

  • For date and time changes only (no destination changes)
  • Can now be added to any booking March 13th onwards until further notice
  • Can also be added to existing bookings
  • The one-time date/time change must be made 3-7 days before departure
  • Must be done online through the ‘Manage My Booking' area of the site
  • See all the latest coronavirus updates with Swoop

Flair Airlines

Flair Airlines has a very small allowance for flight changes:

  • Tickets purchased prior to February 29th, 2020 – one-time rebooking fees will be waived, for travel until June 14th 2020
  • Tickets purchased in March, April and May will also be given a one time no change fee exception. 
  • You can call their customer service at 1-800-441-7214

Please note: Even if the airline allows you to change your flight without a change-fee, if the new flight has a higher fare, you still are expected to pay the difference.

Canadian airlines are asking that itinerary changes be made online, as call centres have been experiencing higher than normal call volumes. 

With so much news about the coronavirus happening in the media, many Canadians are re-thinking their travel plans altogether. If you still want to travel, utilize the flexible change-fees available to you, research the proper travel insurance policies, and follow the more current travel advisories. 

Does your travel insurance cover coronavirus? Here is the latest info.



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