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Dave
Saturday 30th of May 2020
We Had booked our trip with a travel agent the 9th of March. We were given the run around for weeks once we found out we could not go to Canada, and the US had suspended all trip to Mexico, and Air Canada had cancelled all trips to Mexico. I tried contacting Air Canada direct, but they told me that I had to go through my 3rd party travel agent. We finally got fed up and contacted our credit card company. We did receive a refund, but a few weeks latter the company we booked from protested it and the credit card company sided with the travel agent and charged us for the trip that was to Mexico the 5th of April. We were sent a letter that the Canadian government allows airlines to keep your money even if the trip is cancelled, but Air Canada is being nice to give you a voucher for a future trip. Since we were charged and payed we have not heard a word from the travel agent. I am not sure if we will get a voucher or not. This has taught me not to book through a third party travel agent. I had used them in the past, and had payed more going through them then using the airline direct. I wanted to be nice and support them. I will try again to contact my travel agent again and see what is going on, but I will not be surprised if they are now pissed at me and not give me a vouched.
Ravin
Wednesday 25th of March 2020
I recommend notifying your credit card company.
Jose Borreguero
Tuesday 24th of March 2020
We had booked a flight to Spain for April. Our flight has been cancelled. Travel agent is telling us we have to lose $300 per ticket to cancel our ticket, when the flight isn´t even going! Because we don´t know when we can re-book because of this virus, we can't use the change departure option.
Mimi
Sunday 22nd of March 2020
Air Canada has really bad policy & no concern for customer health safety. Canada block all cruise line to dock, closed US borders & airline will not give us refunds! Governments should get involved to help us get refunds from Air Canada.
Tony
Wednesday 18th of March 2020
With all the updates happening by the minute it is best if you don't have to fly don't. Airlines aren't disinfecting according to a employee who works for AC. Plain and simple "any airline" are ALL the sources of spreading this terrible virus due to other travellers being the "host carriers" and most passengers don't know it till it is too late. They are all like coffin boxes with reclaimed air. This is not a test as God won't help us. It's up to us all to be smarter and use common sense. I have no choice but to fly home and self isolate for 30 days. Stay home, social distance and let this pass and stay safe.