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Air Canada Is Reporting Improvements, But Should Canadians Still Be Wary Of Travel?

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Travel and Canada are two words that haven’t had the best relationship lately. As one of the only countries adding travel restrictions, it’s no surprise that the travel industry there has suffered. The aviation industry in Canada has had a rough summer. Air Canada announced they would cancel over 9,000 flights at the end of June. Additionally, Toronto Pearson International earned itself the title of worst airport in the world for flight delays in July.

Recently, Air Canada announced improvements in its operations, leading to fewer instances of flight delays, cancellations, and lost luggage. And while the improvements are certainly good news, should Canadians still be worried about travel disruptions right now?

Air Canada plane on runway

What’s Changed?

Air Canada’s improvements are based on a comparison between the weeks of June 27th and August 8th. June was particularly tough on Air Canada; the airline canceled 9.7% of its flights, and 65.7% were delayed. When comparing the week of June 27th to August 8th, Air Canada reported the following improvements:

Passengers checking in with Air Canada
  • Flight Delays: 48% reduction in flight delays (1,160 less delays) that lasted longer than one hour. The average flight delay across the board decreased from 28 minutes over 2019 levels to 12.
  • Flight Cancellations: 77% reduction in flight cancellations (960 less cancellations).
  • Baggage Handling: During the week of June 27th, mishandled baggage rates were 2.5 times the rate seen in 2019. For the week of August 8th, the rate had returned to 2019 levels, with a 98% successful handling rate.
  • Staffing: Air Canada has been bringing back employees who were laid off during the pandemic and initiating new hires. The airline had 34,700 employees before the pandemic and currently has 34,000.
Airport Staff guiding a plane in

Should Canadians Still Be Wary?

In the report, Air Canada says that they operate 1,100 flights per day on average. Using this average, we can say that Air Canada operates 7,700 flights per week, on average. Next, we can estimate that for the week of June 27th, Air Canada had 2,417 delays lasting over an hour. We can say this using the fact that there was a 48% reduction leading to 1,160 fewer delays. Overall, this means that nearly 29% of their flights during the week of June 27th were delayed for over an hour.

Man upset that his flight is delayed in an airport

It sounds great to say there was a 48% reduction in flight delays lasting more than an hour. However, using the estimation and averages above, that 48% reduction in flight delays means that Air Canada still had about 15% of their total flight delayed for more than an hour during the week of August 8th. While it is an improvement, passengers still had over a one in ten chance of significant delay.

Group Of Air Passengers, Businesspeople Arguing With Flight Attendant At The Check In Desk Due To Flight Delay Or Cancellation

Using the same logic, we can say that Air Canada had roughly 1,247 cancellations for the week of June 27th. Overall, this would mean that approximately 16% of their flights were delayed for that week, per Air Canada’s stated average. Since there were 960 fewer cancellations for the week of August 8th, that would make the total cancellations about 287 for the week. This would mean for the week of August 8th, Air Canada canceled 3.7% of their flights if we assume the average number of flights.

In this case, the improvement over June is quite significant; over four times better. Air Canada also points out in their report that most cancellations were due to weather events or other unexpected factors. Most travelers were able to continue their trip within 24 hours.

air canada airplane runway

Other Considerations

Canadian travelers shouldn’t restrict their caution to Air Canada. Toronto Pearson and Montreal Airports are still experiencing issues and are currently 2nd and 7th in the world for the highest percentage of delayed flights, respectively. Another thing to consider is that Air Canada has recently denied passenger refunds by taking advantage of a loophole in the Air Passenger Protection Regulations. Although delays and cancellations have improved with the airline, losing the chance at a refund may convince some passengers to steer clear.


Overall, things have calmed down compared to the travel chaos witnessed this summer. However, there are still issues, and travelers will have to weigh whether or not they are willing to risk trip interruptions. Showing up extra early to your flight, skipping out on checking a bag when possible, and knowing your passenger rights are all precautions to take to ensure your travels go smoothly.

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Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post.

Frederic Dimanche

Thursday 25th of August 2022

Travel is more cumbersome and risky (late or cancelled flight, lost luggage, etc.) but it remains worthwhile...

Matthew E

Wednesday 24th of August 2022

I'm rooting for you, Air Canada. I've only had one experience with your carrier, but it was a very positive one. I even like your understated but cool livery. Fight your way back.

It's funny how the country with perhaps the world's most onerous travel restrictions is having some of the world's worst travel-related problems. Maybe there's a correlation...