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How To Pay The New Cancun Tourism Tax Required For All Visitors

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All international visitors to the state of Quintana Roo which includes Cancun, Playa Del Carmen and Tulum must pay a new tourist tax effective April 1, 2021. The new fee called Visitax will cost 224 pesos (USD $11) per visitor and must be paid before boarding your departure flight. Here is all the information regarding how to fill out the form, pay the tax online and the official website where payment can be made. Children 14 and under are not required to pay the visitor fee.

How To Pay The Cancun Visitax Fee Online

  1. All visitors to Cancun will be required to fill out an online form. The form requires the following information:
  • The date you will be departing Cancun
  • How many people are in your party
  • First and last name of each person in your party
  • Birthdate of each person in your party
  • Passport number
Cancun hotel

2. Once visitors have filled out the form, they will be redirected to a secure payment page to complete the online payment which can be made by credit card.

3. Once payment is completed, travelers will be provided with a QR Code that will need to be presented to airport security before boarding their departure flight.


Alternative Payment Methods For Visitax

New electronic terminals are also being set up at the airport where travelers will be able to make a cash payment for the new visitor fee.

Director General of the state tax administration, Rodrigo Díaz stated that the new tax will is not difficult to pay for visitors. “It’s expected to be an agile and simple transaction that won’t complicate visitors’ stay,” Díaz said.


Who Does The New Tourism Tax Apply To?

The fee applies to the following people:

  • All international travelers visiting the Mexico state of Quintana Roo that are 15 years or older
  • Visitors from Belize will pay 10 percent less
Cancun Airport

Who Is Exempt From The Visitax Fee?

  • All national tourists
  • Children 14 and younger

Why Is There A New Visitor Fee?

The new tax is expected to create more jobs and attractions which will better serve tourists long into the future. The state of Quintana is home to the ultra-popular tourist destinations of Cancun, Playa Del Carmen, Cozumel and Tulum. Throughout the pandemic, Cancun has been the top destinations for Americans and one of the most popular in the world.

Governor Carlos Joaquín González has said that the fee will generate 600 million pesos (US $29.1 million) in 2021.


Where To Make The Visitax Payment Online

All online payments must be completed through the official government website of Quintana Roo.

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Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post.


Monday 3rd of October 2022

Here we are a year later, & there's still no resolve to the many questions people have. A lot of people say their airline does not include the Visitax in the price of your plane ticket. My airline does not; I know this for a fact. Also, someone wrote that several months ago, they were asked to show their receipt for the Visitax by a rep of their airline. A few months later, & flying with that same airline, they weren't asked anything. We're told this tax is mandatdory, but if it's mandatory, how is it that enforcement is badly lacking?

Manny G

Saturday 28th of August 2021

We just got back from Cancun. We pay the tax online and got our proof. When I ask the ticket counter agent about it I was told they don't know nothing about it. Before we went up the stairs to go thru security there was a girl with a sign reminding people about the tax thing. Then when we went upstairs to go thru security they ask for the medical formulary and I mentioned the tax and the gentleman say he didn't know nothing and say that maybe the gate agent will ask for it. Which makes no sense since the girl in the ticket counter also didn't know anything about it either. Anyway got to the gate and board the plane and surprise, no o e ask or even mentioned the tax. I have no problem paying the 224mxn ($11.09usd) per person the issue is don't make things look so obvious about been a scam. And by the way before someone mentions the language barrier, I speak fluent Spanish to the agents at all times. Maybe on my next trip I just don't pay it and see what happens.


Sunday 15th of August 2021

Spent 5 nights in Cancun, came home Aug 10, 2021. Paid no tax, it never came up at any point during departure at the airport. We had two parties leave at different times, neither had a problem. Don’t pay online, keep your money.


Monday 3rd of October 2022

@JW, I don't use my credit card when I'm away from home. I notify the company of my impending vacation although it's not required. I ask them to make note of airline ticket purchases, that sort of thing, so that if I have to use my credit card for the purchase of plane tickets, the purchase will be authorized. No authorization for shopping, tours, that sort of thing. If I were to use my credit card for paying the Visitax, I'm sure errors would come up, which leads me to something else to say about this topic. Quite a few people have used their credit card to pay the Visit tax, only to receive error messages. When they are given help from someone at the airport, & error messages still come up, they are told "just's not a problem". No repercussions either. Even when some people have had a problem, somebody was told.."go, you can pay when you get home. Say, what??? I will be in the area Nov. 13-20 & so far have no intention of paying this ridiculous tax. If it were being enforced properly, I'd have respect for it, but not the shoddy way in which it's being handled.


Saturday 3rd of July 2021

How do you get the QR Code once fee paid through the website noted above? I thought it was via email, but I paid it last evening and haven’t received QR code yet


Monday 3rd of October 2022

@Lori, It's a year later now, Lori. Did you ever get that QR code?? There still are many unanswered questions about this so-called tax. If it's not being enforced properly, people are going to ignore it, me being one of them.


Sunday 30th of May 2021

It’s a scam no one checks it was not added to my flight tickets, there are no booths to pay the tax AA desk don’t know anything about it , payed this by CC prior to leaving US . Have done this 2 times now since April 1


Monday 3rd of October 2022

@Mike, You paid via credit card. Was the amount charged to your card? I'm not bothering until it's absolutely necessary. Here we are 1 year later & there's still no clarity as to what's going on. People are saying the airlines are not checking to see if the passenger has paid, yet I read where one guy was asked by his airline. Why on earth would the airline give a d@^& about whether or not a passenger has paid a tax? It has nothing to do with the airline!