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JetBlue Announces New Changes to Carry-on and Cancellation Policies

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JetBlue airways has announced changes it will be making to its fare and fee structures, with a significant modification being applied to its most inexpensive tickets, in which allowances for a full-size carry-on will be excluded.

The airline has also revealed modifications to their change and cancellation policies, as the current policy to waive fees is set to expire at the end of next month.

The low-cost airline carrier introduced their ‘Blue Basic’ tickets, a category of basic economy fares which are intended to attract price-sensitive travelers, in 2019.

In a bid to maintain the most competitive prices, and perhaps drive them even lower, JetBlue has revised the allowances for the Blue Basic fare, by disallowing carry-on bags which go in the overhead bin, from being included.

The new policy is set to come in effect from July 20th, 2021.


Changes to Carry-on Policy

JetBlue’s Blue Basic tickets, booked on or after February 25th for travel on July 20th or later, will be subject to the new policy, in which carry-on bags that go in the overhead bin will not be allowed.

Travelers will only be allowed to bring a personal item which fits under the seat in front of them.

Customers will either be required to pay an additional fee or book a higher fare class if they require the maximum sized carry-on.

Exceptions will be made for Mosaic members, travelers that are combining their Blue Basic fare with an ‘Even More’ space seat, active military and unaccompanied minors.


Granted the exclusion of carry-on bags for Blue Basic fares, JetBlue is implementing a policy to guarantee overhead bin space for travelers that are allowed a carry-on.

JetBlue customers traveling within the U.S on a Blue, Blue Extra, or Mint fare, or those which booked an ‘Even More’ space seat, will be guaranteed overhead bin space for their carry-on.

For instances in which JetBlue cannot fulfill their guarantee, travelers will be issued a $25 ‘Travel Bank’ credit which can be used for up to one year after issuance.


JetBlue will now be joining United Airlines as one of only two U.S full-service carriers to prohibit carry-on bags for basic economy fares. Spirit, Frontier and Allegiant customers are also required to pay a fee to bring a maximum size carry-on.

Alternatively, full size carry-on bags are allowed on base-fares for American, Alaska, Delta and Southwest.

Changes to Changes and Cancellation Policy

In addition to changes to carry-on policies, JetBlue has also announced revisions it will be making in regards to booking changes and cancellations.

JetBlue travelers on Blue, Blue Plus and Mint fares will not be subject to any change or cancellation fees, provided the adjustment is made prior to the day of travel, with only a fare difference applying.

A $75 fee will be charged for same-day switches, though a fare difference expense will not apply.


Blue Extra fares will continue to enjoy no change or cancellation fees, as well as free same-day switches. Fare differences will apply.

Travelers on Blue Basic fares will be allowed to make changes and cancellations for bookings within the U.S, Caribbean, Mexico or Central America for $100, or $200 for all other routes.

Same-day switches can be made for a $75 fee, without paying a fare difference. Mosaic members will be exempt from the same-day switching fee.

In light of the global pandemic, all fares currently booked through March 31st are exempt from change and cancel fees. Subsequently, JetBlue’s new policies will take effect beginning April 1st.

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