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Airbnb Cracks Down On Host Cancellations, What It Means For Travelers

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Beginning this August, Airbnb will be changing its host cancelation fee structure in to crack down on hosts who cancel reservations at the last minute. Airbnb has grown to be a wildly popular platform over the last decade, and it continues to offer affordable, unique, and diverse accommodations not found anywhere else. When it works, it works, but sometimes the unexpected can happen.

Womans hands holding smartphone displaying airbnb with sunset in the background

Bookings made months in advance that were considered a done deal have been canceled by the host, leaving travelers scrambling to find accommodation for their trips. Sometimes the reasoning is understandable enough, such as downed powerlines or unexpected damage to the property. However, sometimes the reason is outright unfair. Some hosts list the same property twice at different rates and cancel the booking for the person who reserved the lower rate.

Tree that has fallen on Airbnb house causing damage

Why Airbnb Is Making The Change

Until recently, the only penalty hosts faced when canceling a booking was a $50 to $100 fee, dependent on how close to the reservation the host canceled. This fee is excruciatingly low compared to how much hosts can make if they list a property more than once or find other ways to “resell” the reservation at a higher rate.

Consider the following:

A host has a single property they list on Airbnb for $100 per night. This is low enough they can nearly guarantee a booking. Now they list the same property again, either on Airbnb or another platform, for $250 per night. Why? Sometimes you catch a big fish where you least expect it. The property may not be worth $250 per night, but the host hopes to get lucky. Now, imagine you reserved the Airbnb months ahead of an upcoming trip. However, three days before you're ready to leave, the higher-priced listing gets booked. What do you think the host will do? They will recoup the minuscule fee incurred in a single night, so of course they will cancel your reservation!

Tired and upset woman with luggage sitting on side of road

The New Standard

The problem was getting out of hand, with 41.1% of scams affecting Airbnb users falling into the “Multiple Listings Scam” category in 2021. Understandably, Airbnb has decided this needs to stop. When hosts cancel at the last minute, the travelers affected lose all confidence in the platform. They will very likely advise everyone they know to avoid using Airbnb. For this reason, Airbnb will be updating its host cancellation policy beginning on August 22nd, 2022.

Woman Installing airbnb on tablet

Beginning this August, the minimum cancelation fee will be $50, and the maximum fee will be $1000. The fee imposed will be dependent upon how close to the reservation the host cancels. Here is the breakdown:

If Cancelled:

  • 30 days ahead of check-in: 10% of Reservation Cost
  • Less than 30 days but more than 48 hours before check-in: 25% of Reservation Cost
  • Less than 48 hours before check-in: 50% of Reservation Cost
airbnb crack down on nye bookings

What It Means For Travelers

Travelers will likely reap the benefits of this necessary change. Firstly, host cancellations are more likely to decrease overall. In the case of the multiple listing example above, a fee of $1000 would greatly diminish any additional profit the host would gain by double listing the property. Knowing this, the host is less likely to double-list the property in the first place.

Man holding phone looking at airbnb listing in new york city

Additionally, travelers are likely to receive more support from Airbnb when things still don't pan out as intended. Before the change, Airbnb would try to help travelers find similar accommodations. The company would their original deposit to a new booking. However, no similar properties were often available at the same price point. This forced travelers to either stay in sub-par accommodations, stay further out from their originally intended area, or cancel their trip and receive a refund.

Travelers arriving at their vacation home

Time will tell whether the change effectively lowers the incidence of host cancellations, but the future looks promising. Airbnb is a unique alternative to traditional bookings such as hotels, and this new change is sure to inspire more confidence in the platform moving forward.

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This article originally appeared on TravelOffPath.com

Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post.


Lisa

Wednesday 17th of May 2023

I lost complete confidence in airbnb, I had paid in full $3700 with no refund for a reservation made in January 2023 for September. In may 2023 the host cancels and I get refunded but can not longer find accommodations in my price range (high season and low inventory). I must cancel my trip. I believe that the host was previously booted off airbnb and they allowed her back and did not vet her properly. What are my options? I’m trying to escalate my case but airbnb agents and their “supervisors” are stringing me along.

Maga patriots vs lefty traitors

Monday 1st of August 2022

Not clear enough. 50% reservation cost would be the same 50 bucks on 100 bucks reservation. So your initial example of cancelling 100 bucks for 250 bucks would still be the same profitable.

Elisa

Sunday 31st of July 2022

Airbnb affordable? Not anymore... In Europe it's sometimes cheaper to book a hotel than to book an airbnb :-(.

Maga patriots vs lefty traitors

Monday 1st of August 2022

@Elisa, If we compare full apartment, i would say it is almost always cheaper to book a hotel. Only if you mean a single room in an apartment, then maybe it is +- the same price as a hotel. Ps: I am speaking about budget level, maybe different if you speak average or high level :)