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A family who spent $13,000 on a “luxury” Disney World vacation for their severely disabled boys claim their $500 a night hotel turned out to be a nightmare.
The Mirror reported that the couple took their two adopted sons, Levi and Lucas, on a what was supposed to be a dream Disney World vacation to the Caribbean Beach Resort in Florida. The two boys are autistic and don’t speak, along with suffering from epilepsy and asthma.
According to Michael, who spoke with the Mirror, “Straight away you could see the room was dirty then we saw a dead cockroach, which was quite big. There was lots of exposed wiring. Our boys have no sense of danger, so they could easily stick their fingers in that.”
When the couple complained to front desk at the Caribbean Beach, they were moved to another room in the resort.
To make matters worse, the next room contained just as much dirt and dust, as well as centipedes moving around the place.
Michael said: “It was more like I'm A Celebrity… Get Me Out Of Here!
Michael and Paul have been foster parents to more than 20 children. They have appeared on the BBC programme Shop Well For Less and also campaign for better access to cannabis-based medications, appearing on Good Morning Britain to discuss the topic.
Michael said Disney staff initially refused to refund any more than one night's stay but, as things escalated, senior management got involved.
The family was then moved to Disney's lavish, bayside Grand Floridian Resort and Spa.
A Disney spokeswoman told the Mirror: “While we believe the guest claims were exaggerated, we took several steps to enhance their vacation.”
In a statement obtained by Fox News, a spokesperson for Disney said:
"This family has received compensation from us numerous times over the past five years, and they continue to return. Regarding their current visit, we believe the guest claims are exaggerated, and again took several steps to enhance their vacation."
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