Skip to Content

First Tourists To Thailand Report Issues With New Thai Pass Entry Requirement

Share The Article

Last Updated

Thailand is now open to vaccinated travelers from 63 countries with only one night isolation, but the first tourists back to the country are complaining that the new Thai Travel pass is not working as well as it should causing problems with entry.

First Tourists Returnng To Thailand Reporting Issues With Thai Pass

Thailand Now Open For Tourism With Only One Night Isolation

While Thailand has been open to travelers throughout the vast majority of the pandemic, its strict quarantine requirements deterred most travelers from coming.

As of last week, vaccinated travelers who have stayed a minimum of 21 days in one of 63 approved “low risk” countries and territories– including the United States, the United Kingdom, and Canada – now only have to face one night in quarantine.

tourist in thailand

The idea was that arrivals must show a negative PCR test result before and after flying to the country, take another test on arrival, self-isolate for one night in a hotel while they wait for the results, and – assuming the result is negative – may then freely continue traveling around the country.

However, now the biggest obstacle travelers fave is navigating the Thailand travel pass.

rice fields

Thai Pass Required For Entry

To obtain a QR entry code and enter Thailand, travelers need to enter the following information into the Thai Pass:

  • Passport
  • Vaccination Certificate or Card
  • COVID-19 Health Insurance Certificate
  • Confirmed ASQ hotel booking or Confirmed SHA+ hotel booking (with pre-booked RT PCR test)
  • Flight Booking
  • Copy of Thai Visa (if required)

This one-stop digital system was brought in to replace its lengthy Certificate of Entry (CoE) process.

Amazing Maya beach on Phi Phi Islands, Thailand

Once the criteria for entry are approved, the pass generates a QR code that is scanned upon entry to the country.

But online forums and Facebook groups show that the system isn't working as smoothly as planned.

Travelers Reporting Issues With Thai Pass

Multiple travelers on the Facebook group Thailand Reopening reported many issues ranging from problems uploading PDFs, error messages, and never receiving a QR code despite multiple applications, which could put them in danger of missing their flights.

Chiang Mai

Users of the system also reported challenges chasing up their applications once submitted, with no clear communications center behind it.

“It’s a great idea, but without perfect tech backing it up, you really need a person to help in a jam,” said Nikki, a US-based applicant waiting for clearance who asked for her surname not to be used. “Thai Pass doesn’t have that, which can feel hopeless and frustrating.”

The pass had so many glitches and unresolved user questions in its first week that it made headlines across the country.

Giant statue at Temple Wat Pra Kaew, Grand Palace, Bangkok Thailand

The Bangkok Post reported on “complaints by some tourists that they had either experienced delays in receiving QR codes or in some cases had not received them at all, following the approval of their travel applications.”

As more travelers enter the country, the Thai government says they are working on fixing it.

On Sunday, government spokesman Thanakorn Wangboonkongchana said that Prime Minister Prayut Chan-o-cha has been alerted to the problem and instructed state agencies to fix the new online system.

“Thai officials are working to fix and improve the Thailand Pass entry system for incoming passengers by air following a growing number of complaints during the week as users encountered bugs and difficulties in using the system and getting the appropriate approval in time to meet flights and bookings,” reported the Thai Examine.

Sanctuary of Truth, Pattaya

Mr. Thanakorn said that the Ministry of Foreign Affairs is working with the Digital Government Development Agency to improve the system, adding that verification of vaccine documents will now take no more than three days, compared to the previous seven.

Travelers planning a trip to Thailand should submit their documents into the system well in advance to ensure they get the QR code in time for their flight.

Read More:

Travel Insurance That Covers Covid-19

Top 5 Places To Visit In Thailand’s Stunning Mainland

Top 10 Cities To Visit In 2022

↓ Elevate Your Travel↓

Sign Up Now For Travel Off Path Premium! No ads, VIP Content, Personal Travel Concierge, Huge Savings, Daily Deals, Members Forum & More!


Enter your email address to subscribe to Travel Off Path's latest breaking travel news, straight to your inbox.

This article originally appeared on

Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post.


Friday 12th of November 2021

ok people need to read. the doc's need to be submitted under 2M in jpg or png format NOT PDF. the the hotel you will need to combine the 2 jpgs (hotel conformation and the Covid test appointment at the airport) into 1 jpg and submit it. Other than that it is easy. i found when i made an error with submission i got a denial i about a day or 2. Compared to the 5 days it took to receive my approval and QR code.

Be patient, pay attention to the type of format required and the sizing of the files!!


Thursday 11th of November 2021

Remove all tests and stupid vaccine requirements and QR codes if you want your tourism restored. Or else forget about it


Thursday 11th of November 2021

@James, I asked several hotels. Occupancy rates are skyrocketing. Your believe system where the world is unvaccinated and not ready to travel is wrong. Wake up, get vaccinated and believe science.


Wednesday 10th of November 2021

Don’t believe the comments guys. I’m in Thailand right now, arrived 4th. Was no Problem at all. Things are wide open and Bangkok and Phuket are in full steam. Restaurants, bars, gyms, spas — all open!

Thailand is fine and if you’re fully vaccinated and can push through some of the paperwork, you’ll be greatly rewarded with a country that is very happy to have you back.

Some beaches are still completely empty, and some parts of the country (like Ko Samui) are dead. That’s bad news if you’re looking to come over to party, but fantastic news if you ever wanted to see what Thailand might have looked like 20 years ago.

Let the unvaccinated do their thing and trash 99.99% of the world’s countries for not welcoming them. The rest of us are super welcome here and it’s WELL WORTH the effort!!!!

Staying another two weeks.

Mark D Kuhn

Thursday 11th of November 2021

@Johnny, Why won't Thailand pass accept JJvaccine! Because it is only a one shot vax. Ilive in Trang,my wife is Thai.It may be nice where you are.But not everywhere!


Wednesday 10th of November 2021

what a mess. hard pass


Wednesday 10th of November 2021

Of course there were problems, one of the goals is to stop us from travel and free movement.

For anyone who still hasn't connected the dots, Thailand and other countries that formerly relied on tourism to make money aren't simply staying closed to their financial detriment. They are receiving money from globalist organizations (IMF, World Bank, WEF, etc.) In exchange, countries do garbage like this, and it's why virtually everyone did lockdowns and masks in the first place.


Friday 12th of November 2021

@Liberty, You are 100% correct. There are many evidences that money flows from those organisations into affected countries, and nobody should be surprised that that money flows directly int he pockets of the leaders while the mom and pop store owners have to suffer. Thailand is about to permanently destroy its tourism industry to the benefit of Mexico. Past success made those leaders arrogant with the belief that people will always want to fly to Thailand, well, maybe for the red districts. But Tijuana's red district is most likely better.

Pure Blood Jap Baby

Thursday 11th of November 2021

@Liberty, Liberty is spot on like usual with his comments. Some travelers can't handle the truth. Boosters will be needed soon.


Thursday 11th of November 2021

@Liberty, Wow. Do they serve drinks in the fantasy world in which you suffer ? Sounds like you’ve been drinking well past your limit. Stop watching social media garbage and maybe keep the conspiracy theories to yourself ? You come off as a wacko wacko , “ liberty “!


Wednesday 10th of November 2021

@Liberty, You parrot these false statements and throw words like "globalist" randomly with no proof in a "rambling grandpa" fashion. The answer is simply there are glitches in new systems if they don't properly test it, which is what unfortunately happened in this case. Governments are notorious for this, not just in Thailand but my local state government as well is guilty of this.

Use less big assumptions and stick to the facts, boomer.


Wednesday 10th of November 2021

@Liberty a classic nonsense comment from Liberty. Shocker 😂😂