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Hertz Under Fire After Hundreds Of Customers Arrested After False Claims Rental Cars Were Stolen

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Hundreds of customers are suing The Hertz Corporation after being arrested following false claims that their rental cars were stolen. In June, it was reported that over 200 customers had filed lawsuits against the company. Customers are suing for emotional and mental damages after false accusations that led to their arrest and, in some cases, jail time.

At the start of June, a judge ruled that 89 cases could go to state courts. Many customers have successfully had the charges removed after proving they had rented the cars legitimately. However, none of these customers should have ever been in this position in the first place, so what happened?

People in line at hertz car rental

Horror Stories

Imagine picking up and paying for a rental car around 7 pm, heading out for the evening, and then being arrested around 11 pm for allegedly stealing that same rental car. A former Federal Agent in Oklahoma at a gas station found himself in this exact situation. After detaining the man, officers held him for an hour before discovering he had indeed rented the vehicle.

Before allowing him to leave, officers said if pulled over, he would likely find himself arrested again. This was because the plate would still register the vehicle as stolen. And as crazy as this man's story is, it has a happy ending compared to some. Upon returning the car the following day, Hertz refunded him.

Man detained for false car rental theft accusation

Over Half A Year In Jail

Julius Burnside, another falsely accused customer, ended up spending seven months in jail after his arrest. Burnside couldn't believe what was happening to him. “You're telling me I've got a warrant for my arrest for something I paid for?” he said. After Burnside's initial arrest, he left jail soon after. But, he failed to show up to a court date, leading to another arrest. Ultimately, Burnside spent seven months in jail before a Georgia court looked at the evidence and dismissed his case. All for something he never did in the first place.  

empty courtroom

A Felony For Nothing

A recent body-cam video has been released showing the arrest of a woman in Pennsylvania after yet another instance of a Hertz rental car being reported as stolen when it was not. In this case, the vehicle came from Dollar Rent A Car, owned by Hertz. Saleema Lovelace pleads with officers to look at her phone, showing her confirmation and receipt for the rental of the car. The woman is visibly upset, begging officers to look at her proof so that she can go and pick up her daughter from school. Lovelace had paid her balance for the vehicle in full the day before the arrest. Yet, she got a felony charge for receiving stolen property.

Police car lights

Why Is This Happening?

The exact cause of these life-altering mistakes is unconfirmed. However, an out-of-date computer system may be the main issue. When cars are not back in time or are out for an extended time period, they are put into the local authorities' system as stolen. After this, they do not have the ability to go back in and change the status of the vehicle quickly.

Hertz Car Rental Downtown Montreal, Canada

For instance, if someone accidentally came back late with their rental vehicle and paid to extend their rental, the car may already be in the system as stolen. Or, if a vehicle is brought back late by one customer and then is quickly rented by another customer, it could still be in the system as a stolen vehicle. This is just speculation, but it tracks with what has been going on.

Airport car rental kiosks with crowds of people

How Does This Affect Travelers?

Obviously, Hertz has lost the trust of many. Even though they are innocent, people who are falsely imprisoned and charged with felonies can have their lives completely uprooted. The falsely accused will almost certainly never do business with Hertz (or Dollar Rent A Car) again.

Man signing a car rental agreement in front of rental car

Travelers who are renting a car (especially from Hertz or its subsidiaries) should document every step of the process. Take a video of all the documents, the vehicle itself, and even interactions with staff if necessary. It may seem overboard. But for the people caught up in lawsuits with Hertz, every precaution would have been worth taking.

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Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post.


Thursday 27th of October 2022

im one of the victims,i was falsely accused,arrested, fun,being embarrassed in front of family for a crime i never committed,insurance liaison in oklahoma city ok filed the fraudulent charges almost 6 mos after they had their truck already returned,it wasnt a computer gltch,ricardo a moutinho deliberately filed the fraudulent report to coverup his wrong doings...the rental had aready been paid in full way before he fraudulently filed charges with the police!!..i would not recommend renting from hertz!!!


Sunday 28th of August 2022

I'll add - just watched all the videos...they state a few hundred claimants and also $700 million damages figure -- which is TOTALLY ridiculous. That's $2 million+ avg per claimant.

I'm all for Hertz paying up...but nothing like that. Typical lawyer greed.

Yeah, the guy who spent 7 months in jail deserves good $$...(But not millions and millions, maybe one, but that is pushing it even)

If I was arrested and spent a few days in jail and had an improper record -- how much would I expect? $150,000-$200,000?

lawyers will exaggerate....looking forward to the EOW as we know it...coming soon. this decade...


Monday 29th of August 2022

@covidvaxinfo, I’m one of these people who life has been turned upside down and I’m of color so it’s so many factors to include so what hertz’s is doing is wrong and I could of been killed so saying what you said is wrong also


Sunday 28th of August 2022

I've heard about this little...but didn't see any detail.

I have Hertz President's Gold Circle. Don't use Hertz - Dollar - Thrifty that much. Though I did just rent twice from a Hertz affiliate in Taiwan. Though they have their own name/operation.

Did have a Hertz rental in Las Vegas earlier this year for a week.

THis is disturbing...more disturbing is the purported Hertz reaction.

I will definitely reconsider ever renting from Hertz, no matter the price -- in the USA.