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These 2 U.S. Airlines Are Rated Among The Best In The World According To New Report

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“Air travel is about more than just the price of a ticket” is the motto of AirHelp for their newest airline ranking, through which the world’s leading carriers were evaluated based on criteria such as on-time performance, customer opinion, and claim processing.

While most of us tend to think of a flight as secondary to the travel experience that awaits us at our destination of choice, the truth of the matter is that the quality of the journey can set the tone for the entire getaway, and choosing the right airline is a great first step to the right direction.

american airlines airbus a320

That’s why it’s always a good idea to opt for a vetted carrier when given the option, like the ones that made it to AirHelp’s top 10 ranking.

While most names on the list are foreign and, thus, offer limited (if any) services in the U.S., there were two domestic airlines that were ranked at number 7 and 10, respectively.

American Airlines

American Airlines has long been a stalwart in the domestic aviation industry and probably the very name that pops into every traveler’s head when they think of a U.S.-based carrier.

flying american airlines plane

The company’s long-lasting popularity is inherently intertwined with its consistent efforts to enhance the overall passenger experience, from streamlined check-in processes to a dedicated customer support system that makes the journey go that much smoother.

With an on-time performance score of 7.97, chances are you won’t have to suffer through hour-long delays and other scheduling inconsistencies when traveling with American Airlines – they even have a pretty accurate flight-tracking tool that lets you check on the status of your flight in real time.

passengers waiting to board an american airlines plane

Once you actually board the plane, things get even better.

The carrier has always prioritized in-flight comfort and entertainment, and on their planes, you’ll always find modernized cabins, ergonomic seating, as well as a comprehensive selection of movies and TV shows.

Interior view of Business class seats in the Business Class cabin of a Boeing 777-300 from American Airlines

So, now that American Airlines has further expanded its services to many popular warm-weathered destinations (1,2,3), take this as a sign to finally take that sunny winter getaway.

United Airlines

Don’t let the no. 10 ranking distract you from the fact that United Airlines is still one of the best carriers in the world (of which there are over 5,000).

The airline has always prided itself in its customer-centric approach, probably best mirrored by its MileagePlus loyalty program, which famously offers passengers a wide range of benefits, including (but not limited to) priority boarding, lounge access, and discounted or complimentary upgrades.

passengers baording plane

This commitment to rewarding customer loyalty has fostered a sense of appreciation among frequent flyers, which explains why the U.S. carrier scored on par with higher-ranking airlines in terms of customer opinion on AirHelp’s study.

While on-time performance isn’t United’s strongest suit, the airline still remains one of the top 5 most punctual airlines in the U.S., and given its passenger traffic, that’s nothing short of impressive.

Passengers Checking In For A United Airlines Flight At An Unspecified Airport

United also scored surprisingly high on claim processing given its no. 10 ranking, so if and when problems occur, you can rest assured that your case will be treated fairly and with the attention it deserves.

The Rest Of The Top 10

While United and American Airlines are both industry giants that promise a pleasant travel experience, those looking for the very best of what air travel has to offer might want to consider the international carriers that topped AirHelp’s latest ranking.

  • Qatar Airways
  • Eurowings
  • LOT Polish Airlines
  • Etihad Airways
  • All Nippon Airways
  • Austrian Airlines
  • China Airlines
  • Widerøe

You’ll find that while there are some obvious, high-end choices that top the list (like Qatar Airways or Etihad Airways), there are also budget-friendly airlines like Eurowings that manage to seamlessly combine affordability with high-quality service.

First Class seat in a Qatar Airways Airbus A350

Depending on which of the criteria used by AirHelp you deem most important, these are the carriers you’ll want to choose:

Qatar Airways scored the highest on on-time performance, Eurowings scored the highest on customer opinion, whereas All Nippon Airways scored the highest on claim processing.

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This article originally appeared on

Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post.

Chuck Lones

Sunday 31st of December 2023

Who on earth would put AA on this list? Surely must be people who don't actually fly...


Sunday 31st of December 2023

No Singapore, Emirates or Turkish? Who ran this poll, clowns?

John Goodman

Sunday 31st of December 2023

Absolutely propaganda !!

I'm multi year elite with delta (God, platinum and diamond. American and united bit have no concept of customer service. It is sad to see someone write an article like this that is clearly not relevant to real travelers like myself and others that do travel.

I do not fly international but anywhere I fly will be Delta and be assured I am NOT being paid to say that


Thursday 28th of December 2023

Unrealistically biased, ridiculous article...

[worldwide Frequent Flier in the past 35 years, 2 Million Miler+ on UA alone...]

Buck Westbrook

Saturday 30th of December 2023

@Andras, Well said! Someone is getting paid off here! My son recently flew to Hawaii with his wife and three sons. Out on American and back on Delta. He hated his experience on American. Delta wa better in every aspect of airline travel. It seems American would be better served by providing for passengers on long flights and teaching their employees how to treat passengers than paying for good reviews.

Steve Bowens

Wednesday 27th of December 2023

Crazy! I fly almost every week. I am platinum elite on American, and I am certain they are the worst US based carrier. I can't believe anyone would actually think otherwise.